Customer login

Want to make a claim for Baggage Delay, Cancellation, Medical Expenses, or Travel Delay?

You can do it online just pop in your policy number and email address below. You’ll find your policy number in the email we sent when you bought your policy.

Can’t find your policy number or not sure which email you used? No worries just give our friendly claims team a call and they’ll help you get started.

If you're claiming for something else, or if you'd prefer to use a paper form, you can download one by clicking the "Download claim form" button below.

The form can be filled out on your computer and emailed to us at claims@ergo-ias.co.uk or if you’d rather send it by post, that’s absolutely fine too!

Our postal address:
ERGO IAS Services
PO Box 9
Mansfield
NG19 7BL

Need us to send you a claim form instead? Just drop us a message at claims@ergo-ias.co.uk and we’ll be happy to help.

Policy Login

You can find your policy number on the email we sent to you when you brought your policy

We use Cookies

Essential Cookies: Essential cookies are utilized to maintain key functionalities of our site, including your login session and privacy preferences. These cookies are set by default as they are critical for your access and use of the site.

Analytics Cookies: With your permission, we also use cookies to analyze how you interact with our site, which helps us improve our services and your experience. These are provided by Google Analytics and Hotjar.

See: Our Privacy Statement